Issues like poor video quality, slow loading, buffering or choppy playback are most likely due to a slow internet connection. We recommend getting on a Wi-Fi connection when viewing videos for optimal performance as well as to keep your mobile data usage in check.
 Saving videos for offline viewing would also help you avoid this problem.

To solve this issue, please ensure that you are connected to a Wi-Fi internet connection and replay the video.
 If it does not work, force the app to quit and restart your device.